DND/CSA Robotics and Knowledge Based Systems Workshop, October 15-18, 1995
The advent of complex heterogeneous network applications requires the use of distributed and intelligent mechanisms for sharing resources. In this paper, a help desk service that demonstrates the use of multi-agent systems for sharing multimedia resources across a high speed network is described. The help desk is modelled as a practical service within an organization using a service provisioning Tool for Enterprise Definition and then compiled into a set of agents as defined by the Multi-Agent Network Architecture. The help desk is a real-world computer-telephony integration (CTI) application implemented using a multi-agent system. It demonstrates the practical use of multi-agent systems for sharing distributed resources such as speech recognizers, databases and World Wide Web Mosaic servers and clients. It is also the first successful CTI prototype of the service provisioning tool and the agent architecture.
Proceedings of the DND/CSA Robotics and Knowledge Based Systems Workshop.